Terms of service
These terms cover use of ZEYA's store and purchases from zeya-brand.com and its regional storefronts. ZEYA is operated by Zeya Jewelry Group Limited and the store runs on Shopify. Business details are on our contact information page.
Consumer protections
Read the product details, selected options, checkout total and policies before ordering. Mandatory consumer law takes priority over an inconsistent term. Our voluntary offers do not reduce statutory withdrawal rights, legal guarantees, lawful payment disputes or other mandatory remedies.
Shopping and your account
You must be legally able to purchase and provide accurate contact, payment and delivery information. Check your email and delivery postcode before submitting an order. Keep account credentials confidential and tell us if you suspect unauthorised access.
Do not use the store for fraud, malicious software, unlawful activity or unauthorised access, or interfere with its security. Do not provide another person's information without an appropriate basis.
Product information
Check materials, measurements and your selected size or colour. Our size guide gives general measuring guidance; product-specific descriptions should also be checked. Contact support if a detail is unclear before ordering.
Screen settings and lighting may affect colours. This does not remove your right to products matching their description or remedies for a materially incorrect or misdescribed item. A cart entry does not itself reserve stock or confirm order acceptance.
Prices, discounts and payment
Checkout displays the currency, order total, applicable taxes, delivery options and charges before payment. Use the payment methods shown for your order and follow your payment provider's authorisation instructions.
Check that an eligible discount appears before paying. Offers follow the conditions shown with them, such as expiry dates, eligible items and combination rules. Refunds reflect the price actually paid for the affected items. Paid gift cards remain subject to their own disclosed terms and applicable law.
If a payment fails or its status is unclear, look for an order confirmation before ordering again. Contact us if payment was taken without confirmation or you may have ordered twice. Currency conversion by your payment provider may follow its own terms.
Order confirmation and availability
Submitting an order is an offer to buy; we accept it by sending an order confirmation, subject to correction of obvious pricing or availability errors permitted by law. Check the confirmation and tell support promptly about incorrect items, quantities or addresses.
If a material error prevents fulfilment, we will contact you to agree a correction or cancel and refund the affected order. We do not charge a higher price without your agreement. Price changes for future orders do not alter an accepted order.
Delivery and order changes
The shipping policy covers destinations, total arrival estimates, processing cutoffs, tracking and import charges. Orders can arrive in separate parcels. Contact us if delivery is late, missing or damaged; responsibility for goods in transit follows applicable law.
Request an address correction or cancellation as soon as possible. We will confirm whether processing or dispatch can still be changed. Sending a request does not confirm the change, and interception cannot be guaranteed once fulfilment is in progress. Statutory withdrawal rights remain available.
If we cannot fulfil an order, we notify you and refund payments for undelivered goods. Proposed additional charges or material changes are explained before we ask for your agreement.
Returns, refunds and faulty goods
Our refund policy sets out the 30-day offer, refund amounts and deadlines, return instructions and statutory rights. Ask support for the return address for your order. Customers pay international postage for change-of-mind returns; we cover necessary costs for our errors and as required by law.
We do not provide direct exchanges. Return an eligible item for a refund and place a new order for the size or style you want. Refunds use the original payment method unless you choose an available alternative; store credit is optional.
For faulty, damaged, incorrect or misdescribed goods, remedies follow applicable law and can include repair, replacement, a price reduction or refund. Reporting a problem more than seven days after delivery does not automatically remove your rights. Support can help without requiring you to give up another legal remedy.
Privacy and communications
Our privacy policy describes data use and your rights. Accepting purchase terms does not give consent to optional tracking or marketing. Use Privacy choices for browser preferences and the unsubscribe link for promotional email.
Order confirmations, tracking updates, refund notices and replies to service or privacy requests may still be sent because they concern your order or request.
Website materials and other services
ZEYA's content, designs and trademarks are protected by applicable intellectual property law. Ordinary lawful links to products and pages are permitted. External websites and independent services have their own terms; their involvement does not remove our obligations for your ZEYA purchase.
Responsibilities and liability
We remain responsible for obligations imposed by applicable law. These terms do not exclude liability that cannot lawfully be excluded, including fraud or personal injury caused by negligence. Technical issues and delivery disruption do not override mandatory guarantees, delivery rights or refunds.
Complaints and applicable law
Email support@zeya-brand.com with your order number, the issue and the outcome you seek. Relevant messages, tracking details or photos help us review it. Ask for a senior review if the initial response does not resolve the concern.
Hong Kong law governs these terms to the extent permitted, while preserving mandatory protections and access to courts under the law applicable to you. You are not required to use a specified arbitration service or contact support before using a legal remedy.
Policy updates
Updates apply to future orders. The terms in force when your order was accepted remain relevant to that purchase, subject to mandatory law. Keep your confirmation and relevant policy information, or ask support for information about your order.
Contact
Store: ZEYA
Operator: Zeya Jewelry Group Limited
Company number: 77782184
Registered business address:
Room 1911A, Unit F, 19/F, Golden Bear Centre
66 Chai Wan Kok Street
Tsuen Wan, Hong Kong
Email: support@zeya-brand.com
Phone: +1 305-745-7890
Customer support: Monday to Saturday, 09:00–18:00 Central European local time (CET/CEST).
Last updated: 10 October 2026
